Case Studies

a full suite of debt recovery services

Core Technology Partners, delivering a resilient and scalable IT system with no business disruption and zero downtime.

Background

The ARMA (ARMA) Group is a specialist provider of contingent debt recovery solutions, outsourced accounts receivables and litigation services. As a boutique provider that is rapidly expanding, ARMA approached Core Technology Partners as they had outgrown their managed service provider (MSP).

Security is critical for both ARMA’s data as well as that of their clients. When selecting their new provider they required a smooth transition with no downtime. ARMA was concerned about cybersecurity risks, potential budget blowouts and interruptions to their business operations in the transition. ARMA was looking for an IT partner to future-proof their technology needs.

Shane Ashton, Chief Operating Officer and Co-Founder, believed the whole of business needed to be considered. “We needed a partner to take a whole business approach. Someone who could look at the business from a business owners’ perspective to advise and action significant IT and technology improvements.” he says.

A lack of engineering and consultative resources, limited documentation, underperforming reporting capabilities and risk around business continuity were crucial concerns raised.

How We Went About It

Working closely with ARMA’s leadership team, Core Technology Partners developed an extensive risk analysis to detail their systems and business resilience.  Core Technology Partners developed security solutions, including:

  • A security risk profile
  • Threat identification
  • DNS protection
  • Scheduled phishing simulations
  • Threat reporting
  • 24 x 7 security support
  • AI security products

A detailed project assessment was also undertaken, which included:

  • An onboarding kick off meeting
  • A – 6 week site and system assessment
  • A risk analysis and findings review before the go-live date
  • A staff and user ‘get to know us’ session to outline what Core Technology Partners would achieve

Core Technology Partners provides ongoing support while maintaining a feedback loop with the company’s end users.

The Solution

To address all ARMA’s concerns and deliver a seamless transition, Core Technology Partners upgraded ARMA’s firewall and internet capabilities resulting in zero downtime, increased productivity and revenue. A detailed security assessment and services overview means that ARMA will be able to recover quickly and with minimal disruption from an outage or security event. Comprehensive documentation of their technology and system now offers more business resilience.

Core Technology Partners moved the business to a fixed fee service model with skilled support staff and accessible service desk resources. “I have never heard a complaint from anyone about their dealing with Core Technology Partners and there is certainly no hesitancy to contacting them for support,” says Shane Ashton.

ARMA is extremely satisfied with the result of their collaboration with Core Technology Partners, which has resulted in a smooth transition to a more efficient system with no business interruptions. Business resilience and uptime have been significantly improved since working with Core Technology Partners. Not only is there increased staff confidence in the IT team, they now have a scalable IT system with reduced cybersecurity risk as they continue to grow.

Results

Core Technology partners find solutions to our growing business and IT challenges. The service that Core provides is seamless. Working with Core is like having an extension of our organisation — they’re just a phone call away and we know we can get things resolved very quickly. I have never heard anything negative from anyone on the team about dealing with Core. They are an integral part of our IT decision making process as they understand our infrastructure better than anyone else. ​

We have confidence that our data is protected, secure and reliable through the processes and structure​s ​Core has put in place. By​ ​ensuring​ that our data is checked and our servers regularly maintained, this gives us the rigour we otherwise wouldn’t have achieved ourselves.​​ Instead of having to manage and invest in an internal IT team, I have access to an entire team of people from Core with a broad range of expertise across all aspects of IT.

What we get from Core is more than just an IT service. We consult with them on our ongoing needs and rely on them to ensure we are evolving with the changes in technology. Since transitioning over to Core, we now experience no downtime which has increased our overall productivity and we now have no IT disruptions. This is critical as we are a paperless recovery agency.

I find Core easy to work with as their business approach means that they understand what we need and we can always rely on them.

Their constant high level of service is one of the things I appreciate. They are familiar with our operation and people, which is excellent for our business. I would recommend Core – as with Core, it’s not just a supplier relationship- it’s a partnership.

Shane Ashton, Chief Operating Officer and Co-Founder